Information for Clients

Waitlist Policy

How does the waitlist work?
The way in which we manage our waitlist is that once a client on the waitlist accepts an appointment offer, we remove that client from our waitlist. After the client attends the confirmed appointment and needs a follow-up appointment, their psychologist will ask reception to add the client back to the waitlist.

There may be a long wait period (4 - 6 weeks) for late afternoon appointments (i.e., 2:30pm and 4pm) because they are the more popular time slots.

Letters & Reports

Requests

Clients may request letters and/or reports from their psychologist if they are a current client. Current clients are clients who have:

1) had at least 3 consecutive appointments with our psychologists and

2) the most recent appointment was within the past 2 months.

There is a long waitlist for letters and reports that is approximately a 4-5 week wait for letters and a 2 month wait for reports. Prices for requested letters and reports will vary depending on the amount of details required (Please refer to our hourly rate).

Telehealth Appointments

In person appointments may not suit every client. If you feel as though online appointments would suit your schedule/ circumstances more, please be aware that we offer telehealth (video or phone) appointments.

Our full Clinic Policies document is available below:

Clinic Policies.pdf

Tel: (07) 3162 3741

Fax: (07) 3356 3979

Email: progressivesteps@outlook.com

Mail: PO Box 279, Grange, Queensland 4051

WORKING HOURS

Mon - Fri

9:30 AM – 5:00 PM

Sat - Sun

Closed

LOCATION

Address

3/15, Grange Road, Grange QLD 4051

Onsite and street car parking available.